• Enterprise Customer Focus

  • Understand the unique needs and functions of existing and potential enterprise customers using Atlassian tools.

  • Act as a liaison between enterprise customers and the team to align product strategies with customer expectations.

• Product Strategy Execution

  • Execute product strategies in alignment with company priorities, such as data center to cloud migration.

  • Engage directly with enterprise customers and the team to address challenges and deliver high-performing, secure apps.

• Team Coordination

  • Lead and inspire a cross-functional team, fostering collaboration to achieve product goals.

  • Drive decision-making in ambiguous environments and champion innovation within the team.

• Customer Success & Support

  • Build enterprise support plans and packages from the ground up, aimed at creating differentiated offerings to address the unique needs of enterprise customers.

  • Develop customer success initiatives that enhance satisfaction and ensure customers derive maximum value from our products.

  • Work closely with the team, including engineers and support members, to enhance customer relationships and drive satisfaction.

  • Monitor and address feedback from enterprise customers to ensure continuous improvement and alignment with their needs.

• Market and Industry Insights

  • Stay informed on industry trends, enterprise challenges, and opportunities to maintain a competitive edge.

• Proven experience working with or in enterprise environments, with a strong understanding of their needs and operations.

• Background in customer-facing roles such as customer success, support, or account management.

• Demonstrated ability to lead teams and manage cross-functional projects effectively.

• Results-oriented with a proven track record of executing product strategies and achieving business goals.

• Self-driven and comfortable navigating uncertainty and complexity.

• Strong communication skills, including good verbal and written proficiency in English.

• Excellent interpersonal skills, with a knack for building strong relationships with customers and stakeholder.

Good to have

• Experience creating and driving Enterprise Support programs or similar customer success initiatives.

• Familiarity with Atlassian tools and the broader Atlassian ecosystem.

• Understanding of data center to cloud migration challenges and opportunities.

• Track record of delivering stable, secure, and scalable enterprise solutions.

• Exposure to working in cross-functional, agile teams.

• Fluency in German.